Privacy Policy

Last updated: September 15, 2026

This Privacy Policy explains how LoveHomeHouse, operated by Henan Sanlingsan Technology Co., Ltd. (collectively, “LoveHomeHouse,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, shop with us, create an account, or contact our team (the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. This policy may also be supplemented by additional notices presented when personal information is collected.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order value, payment status, delivery information, and customer service history.
• Account information, such as login credentials and saved preferences, if you create an account.
• Shopping activity, such as products viewed, searches, cart activity, and purchases.
• Device and usage information, such as IP address, browser type, operating system, approximate location, referring pages, pages visited, clicks, and timestamps.
• Communications and content you submit, including customer support messages, reviews, photographs, survey responses, and other information you choose to provide.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact us.
• Automatically through cookies, pixels, log files, and similar technologies.
• From service providers and business partners, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, advertising partners, and customer support providers.

How We Use Personal Information

We may use personal information to:

• Provide and operate our online store.
• Process payments and transactions.
• Fulfill and deliver orders.
• Send order confirmations, shipping updates, service notices, and customer support responses.
• Maintain customer accounts and remember preferences.
• Personalize and improve the shopping experience.
• Detect fraud, protect accounts, troubleshoot issues, and maintain website security.
• Measure store performance and understand customer interests.
• Improve our products, website, and services.
• Develop new store features and functionality.
• Send marketing communications where permitted.
• Measure advertising and marketing effectiveness.
• Comply with applicable laws and legal obligations.
• Enforce our agreements and policies.
• Protect our legal rights and the rights of customers and others.

Legal Bases Where Applicable

Where applicable law requires a legal basis for processing personal information, we may process information based on:

• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate business interests, provided those interests do not override your rights.
• Protection of vital interests.
• Your consent.

The applicable legal basis depends on the type of personal information, the purpose of processing, and the jurisdiction involved.

Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related communications, including:

• Order confirmations
• Shipping notifications
• Account notices
• Security alerts
• Policy updates
• Customer support responses

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, local storage, and similar technologies to:

• Operate and secure the store.
• Remember preferences and shopping choices.
• Maintain shopping cart functionality.
• Analyze website traffic and performance.
• Personalize content.
• Support advertising and marketing.
• Measure advertising effectiveness.

Where required by applicable law, nonessential cookies and similar technologies will only be used after obtaining appropriate consent.

You may be able to manage available choices through our cookie banner, cookie settings, or other privacy controls provided on our website.

How We Disclose Personal Information

We may disclose personal information to vendors and service providers that perform services on our behalf, including:

• Ecommerce hosting providers
• Payment processors
• Fraud prevention providers
• Fulfillment partners
• Shipping carriers
• Customer support services
• Analytics providers
• Marketing and advertising providers
• Information technology providers
• Professional advisers

We may also disclose information to government authorities, regulators, courts, law enforcement, or other parties when required by law or when reasonably necessary to protect legal rights, safety, security, or property.

Personal information may also be transferred in connection with a merger, financing, acquisition, reorganization, insolvency proceeding, sale of assets, or other business transaction.

Shopify

Our online store is hosted by Shopify.

Shopify processes personal information to provide and improve its ecommerce platform and related services.

When you interact with our store, Shopify may process customer information in accordance with its own privacy terms and policies.

You may review Shopify’s consumer privacy information for more details about how Shopify processes personal information.

Advertising and Data Sharing

Some disclosures involving advertising cookies, tracking technologies, or identifiers may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws, even where no money is exchanged.

Where required by applicable law, you may have the right to opt out of certain advertising-related processing through:

• Cookie settings
• Privacy preference tools
• A “Your Privacy Choices” page where available
• Recognized browser-based signals, such as Global Privacy Control

Available options may vary depending on your location.

Business Transactions and Legal Requests

Personal information may be disclosed, transferred, or otherwise processed in connection with:

• A proposed or completed merger
• Financing
• Acquisition
• Corporate reorganization
• Insolvency proceedings
• Sale of business assets
• Transfer to an affiliate or successor

We may also preserve or disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Enforce our agreements
• Investigate suspected fraud
• Prevent abuse or security incidents
• Protect the rights, property, or safety of customers, LoveHomeHouse, our service providers, or others

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Provide our Services.
• Complete and document transactions.
• Maintain accounting and tax records.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Comply with legal and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

International Processing

Because we operate an international ecommerce business and use global service providers, your personal information may be processed in countries or regions other than where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a copy of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Restrict certain processing activities.
• Opt out of certain sales or sharing of personal information.
• Opt out of targeted advertising.
• Opt out of marketing communications.
• Appeal certain decisions regarding privacy requests where applicable.

Privacy rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain requests.

Submitting a Privacy Request

To exercise an available privacy right, contact:

Email: service@lovehomehouse.com

Please clearly describe your request.

We may request information reasonably necessary to:

• Verify your identity.
• Locate the relevant records.
• Protect customer accounts and personal information.
• Confirm the authority of an authorized agent.

Where permitted by law, an authorized agent may submit a privacy request on your behalf, subject to appropriate verification.

We will respond within the period required by applicable law.

If applicable law provides a right to appeal a decision regarding your privacy request, our response will explain how to submit an appeal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

However, certain Services may require personal information that is necessary to provide the requested product or service.

Children

Our Services are not directed to children.

We do not knowingly collect personal information from children below the minimum age required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact service@lovehomehouse.com.

Third-Party Links

Our website may contain links to third-party websites, services, applications, or platforms.

Those third parties operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or activities of third-party services.

We encourage you to review the privacy policies of any third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Applicable laws
• Technology
• Our Services
• Business practices
• Privacy requirements

When we make changes, the revised Privacy Policy will be posted on this page with an updated “Last updated” date.

Where required by law, we may provide additional notice or obtain consent for material changes.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Email: service@lovehomehouse.com
Website: lovehomehouse.com

We may request additional information when necessary to verify your identity and locate relevant records.

Company Information

Store / Brand: LoveHomeHouse
Website: lovehomehouse.com
Operated By: Henan Sanlingsan Technology Co., Ltd.
Email: service@lovehomehouse.com

Registered Business Address:
Room 506, 5th Floor, Dongjia Apartment, No. 155 Jianshe Road, Yingchuan Subdistrict, Yuzhou City, Xuchang, Henan Province, China