Shipping Policy
Shipping Policy
Last updated: September 15, 2026
This Shipping Policy explains how LoveHomeHouse processes and delivers online orders. Delivery estimates are provided for reference and are not guaranteed. Delivery times may be affected by carrier operations, customs processing, weather, address issues, peak seasons, or events outside our reasonable control.
Order Processing
Most orders are processed within 1–3 business days after payment authorization.
Weekends and public holidays are not counted as business days. High-volume promotions, seasonal demand, or unusual inventory conditions may require additional processing time.
An order confirmation means that we have received your order. It does not mean that the order has shipped.
A separate shipping confirmation will be sent when the order has been handed to the carrier or entered the delivery network.
Shipping Methods and Delivery Estimates
Available shipping methods, shipping charges, and estimated delivery ranges are displayed at checkout when available.
Estimated delivery time begins after order processing and depends on the destination, carrier, shipping method, customs procedures, and local delivery conditions.
We may use different carriers or fulfillment locations depending on the product and destination.
Items purchased in the same order may be shipped separately and may arrive in different packages with different tracking numbers.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your delivery information, contact us as soon as possible at service@lovehomehouse.com.
Address changes cannot be guaranteed after processing has begun. Carriers may charge additional fees for address corrections, redirection, re-delivery, or other delivery-management services.
Tracking
When tracking information is available, it will be sent by email after your order has shipped.
Tracking information may take 24–48 hours to update after a shipping label is created.
A "label created" or similar status may mean that shipment information has been submitted to the carrier but the package has not yet received its first physical scan.
International Orders
LoveHomeHouse serves customers in available international destinations shown at checkout.
International shipments may be subject to import duties, taxes, customs fees, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.
Customs processing may extend the estimated delivery time. LoveHomeHouse cannot control customs inspections, customs clearance times, or charges collected by government agencies, customs authorities, or shipping carriers.
Delayed or Stalled Tracking
If tracking information has not updated for several business days, please first review the latest information provided by the shipping carrier.
You may then contact service@lovehomehouse.com with your order number and tracking information so our support team can help review the available details.
Carrier investigations may require additional time and may not provide immediate results.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it:
- Confirm that the delivery address on your order is correct.
- Check your mailbox, porch, side entrance, parcel locker, mailroom, reception area, and other possible safe delivery locations.
- Ask household members, neighbors, building staff, or reception personnel whether they received the parcel.
- Contact the shipping carrier and request delivery confirmation or additional delivery details where available.
- If the package is still missing, contact service@lovehomehouse.com with your order number, tracking number, and any carrier case number.
Damaged Packages, Missing Parts, or Incorrect Items
Please report damaged products, missing parts, incomplete shipments, or incorrect items within 7 days of delivery.
Email service@lovehomehouse.com and include:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- Photos of the shipping label
- A clear description of the issue
Please keep the product and all original packaging until your claim has been reviewed.
Split Shipments
Orders containing multiple products may be divided into separate shipments because of inventory availability, package size, fulfillment location, or carrier requirements.
Each parcel may receive its own shipping confirmation and tracking number.
Separate parcels from the same order may arrive on different days.
Undeliverable or Refused Parcels
A parcel may be returned to the sender if:
- The shipping address provided at checkout is incomplete or incorrect
- Delivery is repeatedly unsuccessful
- The recipient refuses delivery
- Required customs action is not completed
- The parcel remains unclaimed
- Local carrier requirements are not completed
If tracking shows that your package is being returned, contact service@lovehomehouse.com.
Reshipping is subject to product availability and may require payment of additional shipping or carrier charges.
Where permitted by applicable law, actual outbound shipping costs, return-to-sender charges, customs fees, duties, or other carrier charges may be deducted from an eligible refund.
Any applicable deductions will be explained before the resolution is completed.
Lost Package Review
A shipment is not automatically considered lost because tracking information has temporarily stopped updating.
Shipping carriers may require a waiting period and investigation before officially confirming that a package is lost.
Please keep your shipping confirmation, tracking information, and any carrier case number.
LoveHomeHouse will cooperate with the carrier and review the available resolution after the carrier investigation has reached an outcome.
Large or Unusual Items
Some home storage systems, cabinet organizers, racks, multi-tier organizers, or other larger products may ship in protective packaging that is larger than expected.
Please review the product page for dimensions, packaging information, and assembly requirements when available.
Depending on local delivery procedures, the carrier may leave larger parcels in a safe location or require pickup from a designated collection point.
Changes After Dispatch
Once an order has entered the shipping carrier's network, LoveHomeHouse cannot guarantee:
- Address corrections
- Shipment cancellation
- Package holds
- Delivery-date changes
- Delivery redirection
Any available delivery-management options are controlled by the carrier and may require identity verification or additional fees.
Contact
For questions about shipping, tracking, delivery, or a missing shipment, please contact:
Email: service@lovehomehouse.com
Website: lovehomehouse.com
Company Information
Store / Brand: LoveHomeHouse
Website: lovehomehouse.com
Operated By: Henan Sanlingsan Technology Co., Ltd.
Email: service@lovehomehouse.com
Registered Business Address:
Room 506, 5th Floor, Dongjia Apartment, No. 155 Jianshe Road, Yingchuan Subdistrict, Yuzhou City, Xuchang, Henan Province, China