LOVEHOMEHOUSE

Returns & Refunds Policy

Last updated: September 15, 2026

We want every LoveHomeHouse purchase to be useful in your home. This policy explains when a return can be requested and how approved refunds are handled.

Return Window

Eligible products may be requested for return within 30 days of delivery.

All returns must be authorized before they are shipped back.

Return Eligibility

To qualify for a return, the product must be:

Unused, unwashed, uninstalled, and in the condition received.
Free from scratches, stains, odors, food residue, water marks, assembly marks, or other signs of use.
Complete with original packaging, instructions, accessories, hardware, protective films, labels, and seals where applicable.
Accompanied by proof of purchase, such as an order number or receipt.

Nonreturnable Items

The following items are generally not eligible for return:

Products that have been used, washed, installed, assembled, modified, or damaged after delivery.
Final-sale items, gift cards, free promotional items, and personalized products.
Opened consumables, cleaning refills, or hygiene-sensitive products where applicable.
Products missing components, packaging, manuals, accessories, or included hardware.
Products damaged by misuse, improper installation, failure to follow instructions, or normal wear and tear.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact service@lovehomehouse.com within 7 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos or video of the product
Photos of the outer packaging
Photos of the internal packaging
A photo of the shipping label

After reviewing the information, we may offer replacement parts, a replacement product, or a refund, depending on the circumstances.

Please do not discard the product, packaging, or included components before receiving instructions from our customer support team.

How to Request a Return

Email service@lovehomehouse.com with your order number and reason for return.
Wait for return authorization and instructions from our support team.
Pack the complete product securely, using the original packaging whenever possible.
Ship the return using a trackable shipping service and keep your shipping receipt and tracking information.

Returns sent without authorization, sent to an incorrect address, or sent using cash-on-delivery services may be refused.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is caused by a verified error on our part, such as receiving an incorrect, defective, or damaged item.

Original shipping charges are nonrefundable except where required by applicable law or where the return results from our verified error.

Any shipping fees associated with an approved return will be explained in the return instructions.

Inspection and Refunds

Once an authorized return is received, it will be inspected.

If the return is approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is issued for your bank, card issuer, or payment provider to post the funds to your account.

If a returned product does not meet the requirements of this policy, the refund may be reduced or declined where permitted by applicable law.

We will notify you if there is an issue with the condition of the returned product.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, style, or version, you may return an eligible item for a refund and place a new order separately.

Late or Missing Refunds

If the expected refund processing period has passed:

Check the original payment account used for the purchase.
Contact your card issuer, bank, or payment provider.
Ask whether the refund is still pending or processing.
If the payment provider cannot locate the refund, contact service@lovehomehouse.com with your order number.

We can help confirm the refund date and payment method used for the refund.

Order Cancellations

We begin processing orders quickly.

Cancellation requests should be sent to service@lovehomehouse.com within 24 hours of purchase.

Cancellation requests are not guaranteed because processing or fulfillment may begin shortly after an order is placed.

If an order has already been fulfilled or shipped, it cannot normally be canceled and must follow the standard return process after delivery.

Packaging and Product Condition

Home and kitchen organizers may include fitted inserts, mounting pieces, protective pads, rails, fasteners, screws, accessories, or material-specific instructions.

Please keep all packaging and included components until you are certain that the product fits your space and works as expected.

Missing components, damaged packaging, signs of installation, or damage occurring after delivery may affect return eligibility or the amount refunded where permitted by law.